![]() On the Budget tab, tap the More Menu (three dots icon) and under Misc, select “Send in Diagnostics" and write a brief message letting us know why you're sending logs. To have all the other details we need on hand, sending in some logs right after you notice the issue happening would be super helpful.This helps us look for anything that could contribute to this within your budget and lets us run some tests to make sure your budget is running smoothly. Enable Support Access for your account, which will allow us to check out your budget directly.Send us a screenshot or a quick screencast video of what you’re seeing.This helps us look for anything that could contribute to this within your budget and lets us run some tests to make sure your budget is running smoothly.įirst, if you haven't already, go ahead and delete then reinstall the mobile app. Lastly, enable Support Access for your account, which will allow us to check out your budget directly.Which other browsers did you try, and did you see the same result?.Which extensions do you have installed on your main browser?.It’ll tell us your browser details, operating system, browser size and screen size, but does not share your IP address with us. To help us test in a similar environment, head to, select "Copy" and send us the link.We use a simple, free tool called CloudApp that will let you record up to 90 seconds. Send over a screenshot or a quick screencast video.If it’s still not looking right, we’d love to dig in further. Reach out to us through this form or send us a message and include the following things to help us troubleshoot: ![]() If something in your budget looks off, like the colors are wrong, alignments are off, or you see a button that's missing or out of place, these steps will help determine if it's something in your computer or phone's settings, or if it's an issue that we need to dig into here at YNAB. Visual Issues (Something doesn't look right) Numbers Issues (Something isn't adding up or matching).Slow App (Things are loading really slowly).Broken (Something isn't working within the app).Choose the link below that best describes the issue you're experiencing to see troubleshooting steps and tips, and to find the information we would need if you do send us a message! There are different ways that bugs and issues can pop up within YNAB. The best way to reach out to us about what you’re seeing is by using the Send a Message button right in the app – just click the blue question mark. Even if they don't immediately fix your issue, they do help us narrow down what's causing the issue and help us be able to fix things much more quickly! Something Isn't Right! There's a Bug in YNAB!ĭo you think you've found a bug? (We wish it weren't possible, but it is!) We'd love to hear from you, but first, here are some troubleshooting steps that you can try.
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